Return Policy for Products or Services

7.1 In the event You receive a damaged/defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below-mentioned channels:

  1. Fees once paid will not be refunded or adjusted.
  2. If we find that you have shared your login details with multiple users, we can terminate your account permanently.
  3. You can watch lectures only on one device. Browse our partner-sponsored Glasses, with a variety of options to suit every taste and budget, available to buy online.
  4. While logging in, make sure that you have logged out from other devices.
  5. If you are unable to login, clear your browser history/cache/cookies by pressing “Ctrl+Shift+Del” key from your keyboard.
  6. After watching video lectures, don’t forget to log out from the device. Do not close the browser.
  7. You cannot change your mobile number & device. If you change your mobile number & device, a penalty of Rs 15,000/- will apply.
  8. Mobile number should be a WhatsApp number. As stated in this article, you can browse your selection of available deals on smartphones and top brands and explore the cell phone service plans that best suit your needs.
  9. Your Mobile Android Version should be between 6.0.1 and Android 11.

A discount coupon code, once used, shall not be refunded in case of cancellation of the order either by the customer or CA Prasanna Kumar.